Responsible Gaming at lb99

1 Our Commitment to Responsible Gaming

At lb99, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that betting and casino gaming should be an enjoyable leisure activity, and we take seriously our obligation to help players in Bangladesh maintain healthy relationships with gambling. Every feature on the lb99 platform, from deposit flow to game lobby design, has been developed with player wellbeing in mind.

lb99 is committed to transparency about the risks associated with gambling. All games carry a house edge, and the outcome of every bet is determined by a certified random number generator. There is no strategy or system that guarantees a profit over time. We ask all players to treat their lb99 balance as entertainment spend — money that is budgeted for enjoyment, not relied upon as income.

Our responsible gaming programme is built around four principles:

• Prevention: Providing tools and information that help players stay in control before problems develop.
• Early intervention: Monitoring account activity for patterns that may indicate problem gambling, and reaching out proactively where warranted.
• Support: Making it easy for players who need help to access it quickly, without stigma or unnecessary friction.
• Protection: Enforcing strict age verification, maintaining self-exclusion registers, and never encouraging players to chase losses or bet beyond their means.

2 Age Restriction and Verification

lb99 enforces a mandatory Know Your Customer (KYC) age verification process. Before any withdrawal is approved — and in some cases before a deposit is processed — players are required to submit a government-issued photo identification document. Accepted documents include a valid National Identity Card (NID), passport, or birth certificate that clearly confirms the player's date of birth.

Accounts where the player cannot verify their age to our satisfaction will be suspended immediately. Any funds deposited into an unverified or underage account will be returned via the original payment method, minus any bonuses credited. lb99 does not retain winnings generated by players who fail age verification.

Protecting Young People in Bangladesh

lb99 is aware that internet access among young people in Bangladesh is widespread. We take the following additional steps to prevent underage access to our platform:

• Age-gate prompts at the point of registration that require entrants to confirm they are 18 or older.
• KYC document checks before first withdrawal for all new accounts.
• Periodic re-verification checks for accounts with unusual activity patterns.
• Immediate account suspension upon receipt of credible reports that an account holder may be under 18.

3 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of their income, background, or experience level. It often develops gradually, which makes it harder to recognise from the inside. lb99 encourages all players to periodically reflect on their gambling behaviour and to take action early if any warning signs are present.

Common warning signs that gambling may be becoming a problem include:

• Spending more money on gambling than you originally intended or can afford to lose.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Chasing losses — placing larger bets to try to recover money you have already lost.
• Lying to family members, friends, or colleagues about the time or money you spend on gambling.
• Gambling to escape stress, boredom, loneliness, or other difficult emotions rather than for entertainment.
• Neglecting work, studies, relationships, or personal responsibilities because of gambling.
• Repeatedly failing to stick to spending limits or decisions to stop gambling.
• Feeling guilty or ashamed about your gambling activity after the fact.

If any of the above descriptions resonate with you, please do not wait for the problem to become more severe. Use the self-exclusion tool on lb99, speak to someone you trust, or contact a professional support service. Seeking help early leads to far better outcomes than waiting until the situation becomes a crisis.

4 Self-Assessment Checklist

The following questions are designed to help you honestly evaluate your relationship with gambling. Read each question carefully and consider whether it applies to your experience over the past 12 months.

5 Player Protection Tools

lb99 provides a comprehensive suite of player protection tools accessible directly from your account settings. All tools are activated immediately upon request — there is no approval queue, no waiting period, and no minimum account age requirement before you can use them.

6 Self-Exclusion and Account Closure

Self-exclusion is the most powerful tool available on lb99 for players who feel they need a significant break from gambling. Unlike a cool-off period, self-exclusion is a formal, binding restriction on your account that prevents access to all betting and gaming features for the duration of the exclusion period.

How to Request Self-Exclusion

You can initiate self-exclusion through any of the following channels:

• Account Settings: Log in to lb99, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm.
• Email: Send a self-exclusion request to [email protected] from the email address registered on your account. Include your full name, registered email, and chosen exclusion duration.
• Live Chat: Contact lb99 live support and request self-exclusion verbally. An agent will process the restriction immediately while you are connected.

Self-Exclusion Durations

• 6 months — recommended as a first self-exclusion step
• 1 year
• 3 years
• 5 years
• Permanent — account closed and player data retained for regulatory compliance; re-registration requests are permanently declined

What Happens During Self-Exclusion

• Access to your account is suspended immediately. You will not be able to log in, deposit, wager, or withdraw.
• Any pending withdrawal at the time of exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or card).
• lb99 will suppress all marketing communications to you for the full duration of the exclusion.
• Any bonus balances that have not been withdrawn at the point of exclusion will be forfeited in accordance with lb99's Bonus Terms.
• Self-exclusion cannot be reversed during the exclusion period. No exception is made regardless of the circumstances stated.

7 Protecting Minors

lb99 takes its obligation to prevent underage gambling extremely seriously. In Bangladesh, where many households share a single internet-connected device among multiple family members, the risk of a young person accessing a gambling platform is real. We urge all adult players who share devices with children or teenagers to take the following precautions.

• Never share your lb99 login credentials with any other person, including family members. Your username and password are your personal authentication credentials.
• Log out of lb99 fully after every session on a shared or family device. Do not rely on browser-remembered passwords on devices accessible to young people.
• Install parental control software on shared computers, tablets, and smartphones. Well-regarded tools include Google Family Link, Apple Screen Time, and third-party browser extensions that block gambling-category domains.
• Store payment method credentials securely. bKash and Nagad mobile wallet PINs, as well as card details linked to your lb99 account, should not be accessible to minors.
• Talk openly with young people about the risks of gambling and why it is an adults-only activity restricted to those aged 18 and above.

If you have reason to believe that a minor has accessed lb99 — whether through your account or through a separately registered account — contact lb99 support immediately at [email protected]. We will investigate and take all appropriate action, including account closure and refund of any deposited funds, without delay.

8 Getting Help and Support

If you are concerned about your own gambling or that of someone close to you, reaching out for help is the single most important step you can take. lb99 is here to help you activate any of the tools described in this page, and we encourage you to use them at any time — no questions asked, no judgment. We also encourage players to seek professional support where appropriate.

lb99 recommends that players in Bangladesh who are experiencing gambling-related difficulties speak with a trusted doctor, counsellor, or mental health professional. Many international online counselling services are accessible from Bangladesh and offer confidential support in English. Seeking help is a sign of strength, not weakness — and the earlier you reach out, the better the outcome tends to be.